The Gifted Few

Terms & Conditions

All photography and written content of the website is copyright of The Gifted
Few Limited. The Gifted Few will allow the sharing of its copyrighted images
and written content where it is deemed in the best interest of the brand. Any
use of the content for any other reason and without permission is strictly
prohibited and legal action will be taken against any perpetrators of
intellectual property law infringement.

Product Representation

The Gifted Few ensure that every effort has been made to provide accurate
information relating to the products for sale on this website. Due to the
antique and vintage nature of many of the items we sell they often show signs
of wear and patina. When this is the case the condition will be detailed both
in the description and photographs. Vintage and antique items cannot be
returned as faulty or damaged if their condition is stated in the product
description.


Please also note that the colour of products as represented on this website can
differ online to the colour in real life due to photographic and online
publishing processes and the calibration of individual devices. All product
dimensions and weights provided are as accurate as possible. If you require any
further product information please don’t hesitate to contact us.

Payment

The Gifted Few uses the online payment gateway SagePay. SagePay has achieved
the highest level of compliance under the Payment Card Industry Data Security
Standard (PCI). SagePay adhere to the tightest levels of online security,
ensuring that any details details remain secure throughout the transaction
process. We accept the following credit cards through the SagePay gateway
(please note that we do not accept Amex). You can also checkout using Paypal.

Delivery

  • UK Standard Delivery - £6.95 up to 20kg
  • Scottish Highlands - £21.95 up to 20kg
  • Scottish Islands & Scillies - £36.95 up to 20kg
  • Northern Island - £16.95 up to 20kg
  • Republic of Ireland - £18.95 up to 20kg
  • Channel Islands/Isle of Man - £36.95 up to 20kg

All Parcels are dispatched using either a Royal Mail tracked service or via City Link. Please allow between 1-5 days to receive your item.  Please note that if your parcel is returned to us because of failed delivery attempts we will contact you to arrange re-delivery at a further delivery cost as listed above.

All clocks will be dispatched via City link next day at a rate of £19.95. This additional cost is to cover specialist packing materials. Delivery to Scottish Highlands/Islands/Northern Ireland/Republic of Island/Channel Islands/Isle of Man will incur further delivery charges on these items. We will contact you after you place your order to discuss.

Furniture and fragile items will be dispatched via private courier at a charge of £50. This option may incur a higher charge depending on the delivery address and item specifics. In this case we will contact you to discuss the additional costs within 24 hours of your order

For orders received before 2 pm, we aim to dispatch your goods the same day. At busy periods please allow 24 hours for dispatch. 

Orders received after 2 pm will be processed the next working day. 

We do not dispatch goods at weekends or on UK public holidays. If for any reason we cannot dispatch your goods within the time stated, we will contact you to advise you of delivery date. 

For larger or fragile items, please allow 7-10 working days for delivery.

Some items are made to order so will take longer to be dispatched. The delivery estimate will be included on the product page for these items.

If the item you have ordered is out of stock you will be contacted and given an estimated delivery date or you will be given the opportunity to cancel your order.

On occasion your order may incur additional postage costs due to the final size and weight of your order. If this happens you will be contacted directly to discuss the options.

If you require your item sooner than these delivery times allow, please contact us to discuss express delivery options.

Large items can be collected from our Leicestershire offices. If you wish to collect an item, please use the contact form to discuss this option before placing your order. 

International Delivery

  • European Standard Delivery up to (within the EU) - £15.95 up to 5kg
  • Non EU European Standard Delivery - £29.95 up to 5kg
  • US & Canada Standard Delivery - £54.95 up to 5kg
  • Australia & New Zealand Standard Delivery - £54.95 up to 5 kg
  • Rest of World Standard Delivery - £54.95 up to 5 kg

All international deliveries will be sent via a Tracked courier service and will take between 2-10 days.

Please be aware that INTERNATIONAL DELIVERIES may incur further delivery costs based on the final weight and size of your parcel. We will contact you directly before your order is dispatched if additional delivery costs are required. The final delivery cost cannot be calculated accurately until this point.

Returns

As UK residents, under the Consumer Contracts Regulations 2014  all customers have the right to cancel goods and services they have purchased online under a ‘cooling off period’ of seven working days following the date of delivery.

If you wish to return anything, please contact us using the details below.

We will accept return of goods returned in an unused and undamaged state for up to 14 days after delivery. Please return the item in its original or similar packaging with your original invoice. We strongly recommend that you track your return and have insurance as we cannot take responsibility for any returned goods that are damaged in transit or do not reach us. 

Unless the items are faulty or damaged before delivery, the customer is responsible for the return postage costs. We will cover this cost for faulty, damaged or incorrect items.

Where possible, we will always try to replace damaged goods but due to the nature of the vintage and antique items we stock, this will not always be the case. In these instances, we will offer a full refund.

If your goods arrive damaged, please contact us within 24 hours of delivery providing details and, if possible, photos of the damage, and we will endeavour to find the right solution.

info@thegiftedfew.com

Return Address

The Gifted Few

Studio 2

Welland Buisness Park 

Valley Way

Market Harborough 

Leicestershire

LE16 7PS