COVID-19 Update – 30/04/20
We are fully open and shipping orders direct to your home. Due to the huge demand and reduced working capacity there will be a delay in the shipment of your order. Orders are currently taking approx 5-7 days to be processed before being sent. Please if you can bare with us we are working as fast as we can while following government guidelines to get your order out to you as quickly as possible. We appreciate all your support during this difficult time.
Please note we are unable to take any phone calls at the moment as our customer services are working from home so if you have a query about your order you can email email@example.com and Sarah will get back to you as quickly as possible. Working from home with a 4 year old is proving an interesting challenge! Stay home and stay safe and we will get through this difficult time together.
Where goods come from third party partners we will communicate with you if after placing the order there are any delays or if the order can’t be sent for any reason. During this ever changing situation things may change suddenly but we will be sure to keep you updated if for any reason an order is going to be delayed. We are more than happy to send goods to any delivery address you choose if you would like to send a gift to friend or family member in self isolation.
We try to offer free shipping on all orders over £50 but unfortunately this doesn’t apply to everything on the website.
Lots of the lovely stuff we sell is sent to you straight from one of our partners and these are spread out all over the world. So while we try and get your order to you free of charge this isn’t always possible.
The ways that our partners send your order can vary from Royal Mail 1st for small things or a dedicated 2 man, white glove delivery for the more expensive furniture items. It all depends on where they are and what you have purchased.
Please note that the below prices apply to items we carry in stock. Prices will vary when ordering items from one of our partners. If you have a look at the product listing it will tell you how much the shipping is on a specific item.
- Order over £50 – Free UK Next Day Delivery
- Order under £50 – Standard UK Delivery (1-5 days) £2.95
- Order under £50 – Next Day UK Delivery £5.95 – Cut off for Next Day is 12pm (see below for further info)
- Order under £50 for all Greetings Cards – Standard UK Delivery (1-5 days) £1.50
We send out all our orders (for items we keep in stock) by Royal Mail Tracked 24 for Next day delivery option or Royal Mail 24 for Standard UK delivery option.
We aim to get your items to you the next day, but typically you should allow between one and five days to receive your order. This may be longer if your goods are being made to order or coming from a third party partner. Please have a look at the product page for lead times.
If for some reason your parcel is sent back to us because of a failed delivery, we’ll try to contact you to rearrange the delivery at an extra delivery cost, as listed above.
If you place your order before 12pm, Monday-Friday, we will try to send out your items the same day. At busy times – such as Christmas – please give us 24-48 hours to send out your items. If you place your order after 12pm, we will process it the next working day. Please contact us during busy times if your order is urgent and we can see what we can do to get your order out the door as quickly as possible.
Although we love our business and customers, we don’t work weekends or during UK public holidays. This means no weekend trips to the post office or contact with our courier.
If there’s any reason why we can’t send you your order within the time stated, we will contact you to let you know what’s happening and when you can expect it.
For larger or fragile items, please refer to the info provided on the specific product listing.
If the item you’ve ordered is out of stock, we’ll contact you to let you know when we can get the item to you, or you’ll have the chance to cancel your order.
Because of the final size and weight of your order, very occasionally there may be additional postage costs. If this happens, we’ll contact you to discuss your options.
If you’re in a rush for your items, please contact us and let us know. We can let you know about our express delivery options.
And finally, you’re welcome to collect some of the products we sell form our Leicestershire offices. We’ll even make you a brew if you stop by! Just drop us a message and we will be happy to make an appointment.
Please note that the below prices apply to items we carry in stock. Prices will vary when ordering items from one of our partners.
We do not offer international shipping on all our products. If you are not able to see a shipping option to your destination please drop us an email or jump on live chat and we will be happy to discuss a bespoke shipping solution.
- European Standard Delivery (within the EU) – £14.95
- Non-EU Standard Delivery – £24.95
We will send all international deliveries via a Royal Mail International Signed service, which will take between two and ten days.
International deliveries may incur additional delivery costs based on the final weight and size of your parcel. We will contact you to discuss before your order is sent if extra delivery costs are needed.